Customer Service

We are committed to providing unparalleled customer service and support. Your satisfaction is always our number one priority.

If you have any additional questions, comments or concerns, please e-mail us at:

Customer Service: customerservice@fivevintners.com
Send a Fax: (707) 963-5804
Call us: (707) 688-9219

Our normal business hours are: 8:00 am to 5:00 pm (Pacific) Monday through Friday

Shipping Information

Standard Ground Shipping
The standard shipping option for all orders is the Ground Delivery service of United Parcel Service (UPS).

Order Tracking
Please contact Customer Service for order tracking information.

Shipping & Handling Charges
Shipping & Handling charges are noted during the check-out process.

Multiple Delivery Attempts
If no one is available to receive the package and it can not be left in a secure location, two subsequent attempts to deliver will be made. Wine orders required an adult signature, so whenever possible, we strongly encourage you to use a commercial business address to assure the fastest delivery time.

Benefits of Using a Commercial Delivery Address
We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order. Wine orders require the signature of an adult.

Item Availability

The First Step - Item Availability and Processing Time
Most items are available immediately. If your order will not be shipped the within 2 business days, you will receive an email or phone call from our customer service department describing the cause of the delay and be given a new projected shipping date. If the new delivery schedule is not acceptable, you can cancel the order for a complete refund.

Return Policy

Returns and Exchanges
Please contact us by telephone prior to returning a purchase so that we can issue you a Return Merchandise Authorization Number.

Security Policy

Security Policy
We understand your concerns about online security. Because we share your concerns, we work diligently to keep our site a highly secure ordering environment so you can shop with confidence. The result is a Web site that offers you the high level of service, convenience and trustworthiness.

The Secure Order Process
Using our e-business software, in conjunction with features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish.

Important! Your order will be processed by Five Vintners Winery. We handle all order processing and order fulfillment. Your credit card statement will list Five Vintners Winery as the merchant for your order.

1. Entering Your Order
Every purchase is secure, and clicking a Checkout button on the Shopping Cart page is all it takes to get started. The security features are automatic; you don't need to do anything special to invoke them.

2. Making a Positive ID
Once you've clicked the Checkout button, your browser looks for a digital certificate to confirm that it is communicating with us. Once a positive ID is made, your order continues.

3. Entering Secure Mode
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format.

After your browser has entered secure mode, we'll ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.

4. My Order Is Complete. What Happens Next?
Security measures continue even after you've placed your order, as we process your order in a highly secure computing environment.

You will receive an email confirmation of your purchase, and you will be directed from Secure Mode back to the website.

Making a Purchase with a Browser That Doesn't Support Security?
You can't. Because we don't want you ever to have to worry about ordering from our site without a secure connection, we've designed our system so that it will process orders only with browsers that support secure mode.

We've worked hard to bring you a secure online ordering environment. We hope you'll contact us with your questions, comments or concerns

Forget Your Password?
In the event you forget your account password, please CLICK HERE. We will email you to reset your Username and Password.